Here is some helpful information from Schwab to help deal with
identity theft from "phishers"
Q: How do I recognize a phishing attempt?
A: Here are a few of their lines and lures:
- An email contains the word “urgent” and requests immediate
action on an account-related matter. Phishers frequently succeed
by getting consumers to act quickly without thinking.
- An email with an attachment is sent from a user falsely claiming
to be a legitimate company. Unsolicited email attachments more
than likely contain viruses. Do not open them.
- A pop-up window from a user falsely claiming to be a legitimate
company's website asks for personal information.
Q: How did they get my email address?
A: Your address did not come from Schwab. Phishers collect
email addresses from web pages and online bulletin boards and also
trade email lists with other spammers.
Q: What if I'm not sure if an email is from Schwab?
A: Use these criteria:
- Schwab will never request or disclose a client’s personal
information (account number, login password, Social Security
number) in a non-secure or unsolicited email communication. We may
send an email with a link to one of our Websites, which in turn
may require a client to enter personal data (login, etc.) to be
authenticated. If your clients have any doubts about a message's
origins, they should contact Schwab at 888-3-SCHWAB or visit the
site listed by typing it into their browser. They should not click
on the link.
- If clients get emails that warn them, with little or no notice,
that their account will be shut down unless they reconfirm their
billing information, they should not reply or click on any links.
Instead, they should contact Schwab or their advisor immediately.
- When clients enter account or personal information on the Schwab
website, it will always be protected by a secure Internet
connection.
- Clients should never give out personal information such as their
PIN, Social Security number, date of birth, etc., via email.
Q: What if I fall for a phishing scam involving my Schwab
account?
A: We want clients to have the highest level of confidence when they
do business with Schwab. So we offer the Schwab Security Guarantee: Schwab
will cover 100% of any losses in any of a client’s Schwab accounts
due to unauthorized activity. To ensure clients' protection under this
guarantee, it is their responsibility to report any unauthorized
transactions to us as quickly as possible. They can do this by calling
888-3-SCHWAB. If your client wants to learn more about Schwab’s
Security Guarantee and ways to avoid online fraud, they can visit schwab.com/schwabsafe.
If, after using these criteria, you're in any doubt as to whether
an email a client received is legitimate, please contact your
relationship manager.